No, you can place an order as a guest. However, creating an account allows you to track your orders, view order history, and enjoy a faster checkout process for future purchases.
If you have forgotten your password, you can reset it by clicking on the "Forgot Password" link on the login page. Follow the instructions provided to reset your password.
You can access your account by clicking on the "My Account" icon located at the top right corner of our website. From there, you can log in using your email address and password.
DISCOUNT QUERIES
You can apply a discount code during the checkout process. Simply enter the code in the designated field before completing your purchase.
Generally, only one discount code can be used per order unless stated otherwise in the terms and conditions of the promotion.
Valid discounts will apply to full price products only. It is not possible unfortunately to apply coupon codes to a discounted product.
Please note that our discount codes are for one-time use only. If your order is canceled or returned, you are unable to use the code a second time. Additionally, discount codes are unable to be stacked on site-wide promotions. Please feel free to contact us in this case at contact@vapebarstore.com, we are more than happy to assist you!
Upon signing up for our newsletter, you will receive a welcome email with instructions on how to claim your 10% discount code. If you did not receive the email, please check your spam folder or contact our customer service contact@vapebarstore.com for assistance.
Sign up to our newsletter for early access and follow us on our socials!
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ORDER QUERIES
Once your order is successfully placed, you will receive an email confirmation. You can also log in to your account to view the status of your order. If you did not receive a confirmation email, please feel free to contact us at contact@vapebarstore.com, we are more than happy to assist you!
You can access your order information by logging in to your account and navigating to the "MyOrders" section.
Delivery times may vary depending on your location and shipping method selected. If you experienced a longer delivery than usual, please feel free to contact us at contact@vapebarstore.com, we are more than happy to assist you!
For returned parcels, we have specific procedures based on the payment method used:
Prepaid Orders: If you've paid in advance and couldn't collect your order, kindly get in touch with us via contact@vapebarstore.com. We'll make every effort to either resend your order or process a refund promptly.
Cash on Delivery Orders: Regrettably, we're unable to resend orders paid through cash on delivery. In such cases, please consider resubmitting your order via our website. If you need any assistance with this process, feel free to reach out to us.
Yes, all our products come with a manufacturer's warranty. Please in case of damage, or any kind of fault, contact us immediately at contact@vapebarstore.com
We regularly restock our inventory, but specific restock dates may vary. Please sign up for notifications on the product page to receive updates when the item is back in stock. Subscribe to our newsletter and follow us on our socials! (instagram.tiktok)
To cancel your order, please contact our customer service team as soon as possible with your order number. Orders can only be canceled if they have not yet been processed for shipping. You can reach us at contact@vapebarstore.com
If you're missing an item or if there's any damage or defect, don't worry! Just get in touch with our customer service team at contact@vapebarstore.com , and we'll take care of everything for you!
Please contact our customer service team immediately with your order number and the changes you would like to make. We will do our best to accommodate your request if the order has not already been processed.
You can view your previous orders by logging in to your account and accessing the "Order History" section.
You can easily reorder the same items by visiting your order history and selecting the items you wish to reorder.
SHIPPING QUERIES
We ship within the EU. You can check if we ship to your country by visiting our “Shipping and Payments” section (link). If you have further questions, please feel free to contact us at contact@vapebarstore.com
Yes, all orders come with a tracking code. You will receive an email with the tracking information once your order has been dispatched. If you did not receive your tracking, please feel free to contact us contat@vapebarstore.com, we are more than happy to assist you!
You will receive an email with your tracking code once your order has been dispatched. Alternatively, you can log in to your account to view your order status and tracking information, or you can track your order on the courier services page with the number provided.
Delivery times vary depending on your location and the shipping method selected. By monitoring your tracking number, you will have the freshest updates on your parcel.
Your package will be discreetly packaged and shipped in a secure manner to ensure safe delivery to all countries.
Orders are typically dispatched within 1-2 business days of being placed, excluding weekends and holidays.
You will receive an email notification once your order has been dispatched. You can also log in to your account to check the status of your order whenever it is needed.
Shipping costs vary depending on your location and the shipping method selected. You can view the shipping costs during the checkout process before completing your purchase.
Next day shipping options may be available depending on your location and the shipping method selected. Please for specific informations contact us at contact@vapebarstore.com
A szállítási költségek a kiszállítás helyétől és a kiválasztott szállítási módtól függően változnak. A szállítási költségeket a kifizetési folyamat során tekintheted meg, mielőtt befejeznéd a vásárlást.
